Shipping policy

Shipping

- The core collection is made to order, please allow 7-28 days to handcraft your jewellery unless stated otherwise

- One of a kind pieces are ready for shipment, after receiving your order we will sent them in 2-4 business days

- You have the option to pick up your package in Antwerp. You will see this option when you enter your delivery details at check-out. Select "FREE Antwerp pick-up (on appointment)". When your order is ready I will contact you through email to set up a time and place. Please make sure that you enter the right e-mail address

- Shipping costs depend on the country of destination and are calculated before check-out

- Are you having trouble with check-out or selecting a shipping method? Please contact me at natalia@artyfact.design

- Shipping times depend on the country of destination. All packages are sent with Bpost or DHL.

- A tracking code will be provided for your convenience

- Rush orders may be possible in some situations, please keep in mind that additional costs may be charged. Feel free to contact me at natalia@artyfact.design

- Import taxes specific to your country may apply upon receipt of the package, and these charges are the responsibility of the buyer

- Please ensure that the shipping address provided is accurate during checkout. If you notice any errors after placing your order, please contact me at natalia@artyfact.design promptly. Changes can be made if the package has not yet been dispatched

- Artyfact is not responsible for delays, loss, or damage once the package has been handed over to the shipping provider. For issues, please contact the carrier directly.