Shipping & Returns

Shipping

- The core collection is made to order, please allow 7-28 days to handcraft your jewellery unless stated otherwise

- One of a kind pieces are ready for shipment, after receiving your order we will sent them in 2-4 business days

- You have the option to pick up your package in Antwerp. You will see this option when you enter your delivery details at check-out. Select "FREE Antwerp pick-up (on appointment)". When your order is ready I will contact you through email to set up a time and place. Please make sure that you enter the right e-mail address

- Shipping costs depend on the country of destination and are calculated before check-out

- Are you having trouble with check-out or selecting a shipping method? Please contact me at natalia@artyfact.design

- Shipping times depend on the country of destination. All packages are sent with Bpost or DHL.

- A tracking code will be provided for your convenience

- Rush orders may be possible in some situations, please keep in mind that additional costs may be charged. Feel free to contact me at natalia@artyfact.design

- Import taxes specific to your country may apply upon receipt of the package, and these charges are the responsibility of the buyer

- Please ensure that the shipping address provided is accurate during checkout. If you notice any errors after placing your order, please contact me at natalia@artyfact.design promptly. Changes can be made if the package has not yet been dispatched

- Artyfact is not responsible for delays, loss, or damage once the package has been handed over to the shipping provider. For issues, please contact the carrier directly.

Returns

All ARTYFACT pieces are made to order or created as one-of-a-kind or custom works. For this reason, we do not accept returns, exchanges, or refunds. In the unlikely event that your item arrives faulty or damaged, please contact me at natalia@artyfact.design within 7 days of delivery. We will review the issue and arrange for repair, replacement, or store credit if appropriate.

If you have any additional questions about the pieces, don't hesitate to ask for more information (natalia@artyfact.design). I am happy to help! Make sure to order the right size, more information on ring sizes can be found here. If you have any doubts regarding ring size, I would advise to consult with your local jewellery store or goldsmith.